If your call does not connect, work through this list.
- Internet connection. ZEDSMS calls use the internet. Make sure your device is on Wi-Fi or mobile data and the connection is working.
- Number type. Only Private numbers can make calls. Shared numbers are receive-only.
- Expired number. A number stops working when it expires. Check My Numbers. See What happens when a number expires?
- Balance. Make sure you have enough balance to pay for the call. See How do I add balance?
- Dialling format. Dial the full number in international format, starting with + and the country code. See How do I dial an international number?
- Special numbers. Emergency numbers are never connected (see Can I call emergency numbers?), and premium-rate or other special-service numbers may not connect.
- Microphone permission. If the call connects but there is no sound, see I can't hear or be heard on a call.
Still stuck? Email support@zedsms.com with your ZEDSMS ID, your number, the number you tried to call and the time.