If your verification SMS has not arrived, go through these quick checks.

  1. Check your ZEDSMS inbox. Open My Numbers, click your number and look at the Inbox tab. A message can arrive there even if you did not notice a notification. Codes are shown in their own box under the text.
  2. Wait 1–2 minutes. Some services are slow to send. Avoid requesting a new code every few seconds, as this can make the service stop sending.
  3. Check the number. Make sure it is typed exactly as shown in ZEDSMS, with the right country code, and that it has not expired.
  4. Try again later or with another option. Some services accept a different verification method. Remember that ZEDSMS does not currently offer a call screen on the website, so check the app or contact support if you need voice.

If it still does not arrive, email support@zedsms.com with your ZEDSMS ID, the number, the service and the time you asked for the code.

Please note that, under our Terms & Conditions, we cannot guarantee that every service will accept a number or send codes to it. Read more in Why am I not receiving my verification code?